Dispatch & Delivery
Lucy Rocks delivers throughout all of the UK.
For deliveries within most of the UK, we endeavor to dispatch all orders received before 2pm within 7 days of receipt.
Postage & Packaging
Lucy Rocks offers the following delivery service*:
Lucy Rocks will dispatch orders within 7 days from payment via Collect+ (1case) or ParcelForce48 (2+ cases). We normally dispatch the same or the next day, however on occasion there may be a few days delay. Please note that up to 5 working days to deliver.
Delivery charge is £3.50 for UK mainland, on orders above £40 shipping is FREE of charge.
Europe and other UK destinations vary, please inquire at firstname.lastname@example.org. Please note that the shipping prices apply up to a certain weight.
*UK bank holidays are not classed as delivery days, so please allow an extra business day for delivery.
At Lucy Rocks we want you to be thrilled with our products.
If, upon receiving your order you are not satisfied, we would be more than happy to offer a refund or exchange for the item, as long as you return the goods to us within 10 business days of having received your order.
We strongly recommend inspecting your products immediately upon receipt, to ensure that you are completely satisfied.
If, for any reason you receive a product that you feel does not comply with our high quality standards then please contact us directly by emailing email@example.com or calling us on 02073879303, and we will be more than happy to resolve the issue.
If you wish to cancel or amend your order please contact us as soon as possible by calling 02073879303 or emailing us at firstname.lastname@example.org. Once your items have been dispatched we cannot cancel your order.